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dreamcareerbuilder.com

Apply Now – Health Contact Center Rep

MetHealth Posted: 6 Days
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Description:
  • Input insurance verification results for claims processing.
  • Log patient concerns for clinical team review.
  • File digital records for long-term storage.
  • Monitor and flag overdue or unresolved issues in ticketing systems.
  • Review past interactions before follow-up calls to ensure continuity.
  • Clearly explain complex information in a relatable way.
  • Communicate with warmth, professionalism, and patience.
  • Build rapport with patients and caregivers quickly.
  • Listen attentively to identify unspoken concerns.
  • Maintain a calm demeanor in stressful conversations. 
  • Offer emotional support during challenging calls.


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