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Job Post
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Call Agent for Patient Comfort

MetHealth Posted: 6 Days
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Description:
  • Prioritize services for high-risk or hospitalized members.
  • Handle calls with confidentiality related to reproductive health.
  • Offer special assistance to patients with language or accessibility needs.
  • Support LGBTQ+ patients with inclusive communication.
  • Follow appropriate procedures for reporting abuse or neglect.
  • Offer extended time and patience to patients with cognitive impairments.
  • Work sensitively with patients in hospice or palliative care.
  • Use discretion when handling domestic violence-related calls.
  • Coordinate behavioral health referrals with privacy in mind.
  • Support members managing substance use treatment plans.
  • Adapt responses to culturally diverse patient needs.
  • Apply judgment when handling emotionally charged conversations.


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