Call Agent for Patient Comfort

MetHealth Posted: 6 Days

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Permanent Marketing, Sales and Service Less than 35,000 PHP Bachelor degree 2 years Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Duration of employment:

Permanent

Career field:

Marketing, Sales and Service

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Minimum experience required:

2 Years

Location of Job:

Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Description:

Prioritize services for high-risk or hospitalized members.
Handle calls with confidentiality related to reproductive health.
Offer special assistance to patients with language or accessibility needs.
Support LGBTQ+ patients with inclusive communication.
Follow appropriate procedures for reporting abuse or neglect.
Offer extended time and patience to patients with cognitive impairments.
Work sensitively with patients in hospice or palliative care.
Use discretion when handling domestic violence-related calls.
Coordinate behavioral health referrals with privacy in mind.
Support members managing substance use treatment plans.
Adapt responses to culturally diverse patient needs.
Apply judgment when handling emotionally charged conversations.

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