Voice of Reassurance – Healthcare

MetHealth Posted: 6 Days

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Permanent Marketing, Sales and Service Less than 35,000 PHP Bachelor degree 2 years Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Duration of employment:

Permanent

Career field:

Marketing, Sales and Service

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Minimum experience required:

2 Years

Location of Job:

Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Description:

Help roll out policy changes across the team.
Suggest enhancements to internal knowledge bases.
Help test or pilot new tools and scripts.
Represent team feedback to upper management.
Take ownership of assigned operational tasks.
Handle sensitive calls regarding chronic or terminal illnesses.
Provide calm support for behavioral or mental health inquiries.
Manage cases involving minors or elderly patients with care.
Use trauma-informed communication for distressed callers.
Process medical emergencies using escalation protocols.
Assist HIV-positive or immunocompromised patients discreetly.
Offer additional care for patients with disabilities.
Provide support for members undergoing cancer treatment.

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