Growth-Focused Medical Call Agent

MetHealth Posted: 24 Days

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Permanent Marketing, Sales and Service Less than 35,000 PHP Bachelor degree 2 years Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Duration of employment:

Permanent

Career field:

Marketing, Sales and Service

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Minimum experience required:

2 Years

Location of Job:

Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Description:

Screen calls effectively to ensure accurate routing and issue resolution.
Escalate complex calls to supervisors or designated departments as necessary.
Document all call interactions with accuracy and attention to detail.
Conduct follow-up calls to ensure patient satisfaction and case resolution.
Maintain confidentiality while discussing sensitive patient information.
Use discretion and good judgment when handling sensitive issues.
Schedule appointments based on patient availability and provider schedules.
Confirm appointment details including date, time, provider, and location.

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