Permanent
Marketing, Sales and Service
Less than 35,000 PHP
Bachelor degree
2 years
Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines
Duration of employment:
Permanent
Career field:
Marketing, Sales and Service
Salary (Monthly):
Less than 35,000 PHP
Qualification required:
Bachelor degree
Minimum experience required:
2 Years
Location of Job:
Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines
Description:
Screen calls effectively to ensure accurate routing and issue resolution.
Escalate complex calls to supervisors or designated departments as necessary.
Document all call interactions with accuracy and attention to detail.
Conduct follow-up calls to ensure patient satisfaction and case resolution.
Maintain confidentiality while discussing sensitive patient information.
Use discretion and good judgment when handling sensitive issues.
Schedule appointments based on patient availability and provider schedules.
Confirm appointment details including date, time, provider, and location.