Work You’ll Love. Benefits You’ll Keep. CSR

•    Maintains phone professionalism at all times
•    Delivers consistent verbal courtesy
•    Engages positively with every caller 
•    Delivers patient-first support
•    Creates exceptional caller experiences
•    Resolves issues on first contact
•    Provides consistent, high-quality assistance
•    Demonstrates empathy in every interaction
•    Understands and anticipates patient needs
•    Maintains positivity—even in difficult conversations
•    Follows through on promises
•    Balances professionalism with warmth
•    Educates customers with clarity 
•    Handles complex queries with poise
•    Exercises sound judgment