Call Center Agent Dayshift Account

• Answer professional problems, as well as request people to get hold of full understanding of what important info are being wanted.
• Monitor Contact Tracking for replies from admin staff members so call returns are done in a prompt course.
• Follow-up with customers within a 24-hour time period in relation to the first phone call. Even if it is to just touch base and let client know query is still being checked out.
• Cross offer value added solutions or goods provided by the company
• Provide dependable, excellent assistance to every client by generating use of all accessible software and resources
• Complete customer service policies when considered necessary.