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Job Post
Metacom BPO Solutions

Call Center Agent || 27k

Metacom BPO Solutions Posted: 13 Month
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  1. Customer Service: Providing assistance and resolving customer inquiries, issues, or complaints over the phone in a professional and timely manner.

  2. Call Handling: Answering incoming calls from customers, addressing their needs, and providing relevant information or directing them to the appropriate department or personnel.

  3. Order Processing: Taking orders from customers, verifying information, and entering it accurately into the system.

  4. Technical Support: Assisting customers with troubleshooting technical issues, providing instructions, and escalating complex problems to the appropriate technical team.

  5. Sales and Upselling: Identifying potential sales opportunities during customer interactions, promoting products or services, and upselling or cross-selling additional offerings.

  6. Data Entry and Documentation: Accurately recording customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.

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