Mandarin Customer Service Associate

Mandarin Customer Service Associate
Shifting Schedule
Salary 80,000 to 90,000
Start ASAP
Work Onsite

Job Description

• Receive inbound customer call inquiries; Outbound calls when necessary;
• Analyze customer problems/Inquiry using the provided knowledge tools/system;
• Analyze customer issues through process of elimination by asking probing questions;
•  Identify and escalate priority issues and report to the high-level management
• Document cases appropriately based on existing guidelines;
•  Provide easily understood answers adapted to the customer situation;

Qualifications:

• Fluent in Mandarin and good communication skills in English
•  Knowledge and experience: 1-2 years’ experience in customer service
• Working practice: strong attention to details and accuracy, quality-conscious and results-driven
• Can start  immediately