Philippines landscape
Job Post

Customer Service Representative

GDV Posted: 15 Month
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The Job

You will be responsible for :

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.
  • Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
  • Ensuring all standards and procedures are followed and maintained.
  • Answering queries and resolving issue relating to usage of standard applications and IT services.

Ideal Candidate

  • You have at least 6months experience, ideally within a Customer Service, Telesales or Helpdesk / Technical Support role.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You have excellent communication and interpersonal skills.
  • You are a strong networker & relationship builder
  • You are adaptable and thrive in changing environments
  • You are a strong team player who can manage multiple stakeholders
  • You are willing to work onsite.

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