Customer Service Representative
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You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
- Ensuring all standards and procedures are followed and maintained.
- Answering queries and resolving issue relating to usage of standard applications and IT services.
- You have at least 6months experience, ideally within a Customer Service, Telesales or Helpdesk / Technical Support role.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have excellent communication and interpersonal skills.
- You are a strong networker & relationship builder
- You are adaptable and thrive in changing environments
- You are a strong team player who can manage multiple stakeholders
- You are willing to work onsite.