NO EXP- Call Center Agent (Day Shift)

Job Responsibilities:
• ‌Communicates with client on the phone or by written correspondence to handle issues.
• ‌Manages computer/on-line rules for the objective of replying to client concerns.
• ‌Complementing customers’ preferences to Clients’ merchandise and services
• ‌Using settlement and influencing methods to recover from questions and acquire the customers’ buy-in.

•        Answering incoming calls from customers or clients and addressing their concerns or questions.

•        Making outgoing calls to follow up on customer inquiries or to market products or services.

•        Providing excellent customer service by resolving customer complaints and issues.

•        Maintaining accurate records of customer interactions and transactions.

•        Updating customer information in the database and ensuring its accuracy.