Call Center Agent- Non Toxic Account

Join our team we are hiring!

Job Responsibilities:

•        Answering incoming calls from customers or clients and addressing their concerns or questions.

•        Making outgoing calls to follow up on customer inquiries or to market products or services.

•        Providing excellent customer service by resolving customer complaints and issues.

•        Maintaining accurate records of customer interactions and transactions.

•        Updating customer information in the database and ensuring its accuracy.

•        Collaborating with other departments within the organization to resolve customer issues.

•        Following scripts or guidelines provided by the company to handle calls effectively.

•        Meeting performance metrics such as call volume, response time, and customer satisfaction ratings.

•        Upselling or cross-selling products or services to customers.

•        Participating in training sessions to enhance product knowledge and customer service skills.