Customer Service Representative

"OVER THE PHONE PROCESS"

RESPONSIBILITIES:

• Handle and carefully respond to all customer inquiries via inbound calls and email
• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Appropriately and adequately communicate with customers

QUALIFICATIONS:

• Fresh College graduates are welcome to apply
• High School graduates (old curriculum/ Senior High School graduate is also accepted)
• With or without BPO experience (with experience is a plus)
• Excellent communication skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills
• At least 18 years old and above
• Amenable to work onsite
• Willing to work as soon as possible