Customer Service Representative (CSR)

Lenny Beauty Corporation, is searching for a passionate and dedicated Customer Service Representative to join our dynamic team. If you have a knack for delivering exceptional customer experiences and want to grow with a company that values innovation and excellence, this could be the perfect opportunity for you!
 
Why Join Us?
•⁠  ⁠Earn a base salary plus commission.
•⁠  ⁠Be part of a fast-growing company with plenty of room for career advancement.
•⁠  ⁠Work in a supportive and dynamic environment that fosters learning and professional development.
•⁠  ⁠Our office is conveniently located in the heart of Makati City, making your commute easy.
 
Ready to Apply?
If you’re eager to bring your skills and passion to a company that values its employees, we want to hear from you!
 
Key Responsibilities
•⁠  ⁠Provide top-notch service to our customers via phone, email, and chat, addressing inquiries, processing orders, and resolving issues in a timely manner.
•⁠  ⁠Develop a deep understanding of our product line to assist customers with their needs and provide recommendations.
•⁠  ⁠Assist in driving sales by upselling and cross-selling products, and ensuring a smooth and enjoyable shopping experience for our customers.
•⁠  ⁠Handle customer complaints with empathy and efficiency, ensuring customer satisfaction and retention.
•⁠  ⁠Accurately document customer interactions and transactions, ensuring all information is up-to-date and easily accessible.
 
Qualifications
•⁠  ⁠Minimum of 1 year of experience in a customer service role, preferably in the beauty or retail industry.
•⁠  ⁠Excellent verbal and written communication skills in English.
•⁠  ⁠Comfortable using customer service software and online tools.
•⁠  ⁠A passion for helping people and providing a great customer experience.
•⁠  ⁠Ability to work well in a team-oriented environment.
•⁠  ⁠Willing to work Don Chino Roces Extension, Makati.
•⁠  ⁠Can start ASAP
 
Join us at Lenny Beauty Corporation and help us bring beauty and confidence to our customers, one interaction at a time!