Customer Service Officer Flexible WFH

HIGHLY MOTIVATED APPLICANTS WITH INTEREST IN FLEXIBLE STRESS FREE WORK FROM HOME JOB CAN CONTACT OUR HIRING MANAGER TO APPLY VIA OUR VERIFIED TELEGRAM @WONGYEEN1973

We are looking for dedicated part-timers to join our Customer Service team, providing exceptional administrative and remote support for our medical services & products via phone, email, and chat during assigned shifts. Join us in delivering top-notch service and ensuring customer satisfaction.

Job Responsibilities:

• Respond promptly to customer inquiries, complaints, and requests during your assigned shift.
• Troubleshoot and resolve basic technical issues with products remotely.
• Escalate complex issues to the appropriate internal team.
• Accurately log all customer interactions in the Jira system.
• Adhere to standard processes while delivering a positive customer experience.
• Maintain up-to-date product knowledge through training materials.

Job Requirements :

• Possess a functional laptop with reliable high-speed internet connection for the shift duration.
• Excellent verbal/written communication skills, comfortable with remote communication.
• Strong problem-solving abilities and proficiency in multitasking.
• Basic technical aptitude to understand medical device usage.
• Ability to stay calm and patient when dealing with difficult situations.
• Minimum 1 year of customer service experience, preferably in a remote support role.
• Proficiency with computer systems, digital communication/remote tools.
• Ability to work independently from home with minimal supervision.