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Software Support Specialist (Mandarin Support)

INFO-TECH SYSTEMS INTEGRATORS (M) SDN BHD Posted: 22 Month

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Permanent Information Technology 3,000-6,000 MYR High School 2 years Q Sentral, Q Sentral, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Duration of employment:

Permanent

Career field:

Information Technology

Salary (Monthly):

3,000-6,000 MYR

Qualification required:

High School

Minimum experience required:

2 Years

Location of Job:

Q Sentral, Q Sentral, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Description:

The Position:

Info-Tech is a software company offering Complete Cloud HR Software including industry first innovative Face Recognition with GPS Mobile / Tablet Attendance for staff Attendance. Info-tech cloud HR Software has simple & user friendly yet comprehensive Attendance, Payroll, Leave, Claim, Appraisal & Job costing software modules. Info-Tech mobile app supports iOS & Android with “Your HR matters on the go” slogan. Employees can do attendance, apply leave, view their payslip, tax forms & any messages from HR. Managers will up be updated with live push notification of staff lateness, absent & Leave.

Responsibilities:
•   Support user enquiries on our in-house HR Software via phone / email / remote assistance.
•   Provide on-site and off-site technical assistance.
•   Conduct product training to end user.
•   Involve in ad-hoc projects.
•   Resolve customer technical issues in a timely & professional manner.

Qualifications:
•   Candidates must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering(Computer/Telecommunication), Computer Science/Information Technology, Human Resource Management or equivalent.
•   At least 2 Year(s) of working experience in the related field is required for this position. Candidates with Contact centre experience would be an advantage.
•   Strong IT and troubleshooting skills.
•   Possess excellent communication skills.
•   Excellent command of spoken and written Mandarin and English.
•   Ability to multi-task and work independently in a fast-paced environment.
•   Self-motivated & independent, customer-oriented with excellent interpersonal.
•   skills, quick learner, and good team player.
•   Ability to work in a fast-paced environment and handle difficult customers.
•   Candidates MUST be able to start work immediately.
•   Fresh Graduates are encouraged to apply.

Salary & Benefits:
- Basic Salary (RM3,000 to RM4,000)
- Annual Leave
- Medical Leave
- Medical Benefits

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