Mandarin Technical Support- P98K
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Mandarin Technical Support Specialist
Work Onsite- Pasig City
- First point of contact for all users calling for Helpdesk Support hotline.
- Deals with hardware and application support queries and issues reported to the support desk
- Take ownership and responsibility of issues from start through to a successful resolution
- Escalate issues and involve Tier 2 wherever required in order to resolve issues as quickly as possible.
- The duties require that the Helpdesk Desk Agent receives and logs queries using some applications such as Zendesk, Live Person and other Helpdesk related applications.
- Develop sound understanding of Helpdesk operations and related applications and systems as well as business-related processes and procedures.
- Develop technical knowledge of each system within the company profile and specialized knowledge of certain nominated application.
- Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
- Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedure
- Fluent in Mandarin (speaking, understanding, writing)
- Good to excellent English communication skills
- Must have at least 1 to 2 years Bilingual help desk work experience
- Can start asap