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Job Post

Mandarin Technical Support- P98K

Nezda Posted: 24 Month
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Mandarin Technical  Support Specialist
Work Onsite- Pasig City
Shifting schedule

Job Description:

  • First point of contact for all users calling for Helpdesk Support hotline.
  •  Deals with hardware and application support queries and issues reported to the support desk
  • Take ownership and responsibility of issues from start through to a successful resolution
  • Escalate issues and involve Tier 2 wherever required in order to resolve issues as quickly as possible.
  • The duties require that the Helpdesk Desk Agent receives and logs queries using some applications such as Zendesk, Live Person and other Helpdesk related applications.
  • Develop sound understanding of Helpdesk operations and related applications and systems as well as business-related processes and procedures.
  • Develop technical knowledge of each system within the company profile and specialized knowledge of certain nominated application.
  • Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
  • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedure


  • Fluent in Mandarin (speaking, understanding, writing)
  • Good to excellent English communication skills
  • Must have at least 1 to 2 years Bilingual help desk work experience
  • Can start asap

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