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Strategic Networks Inc

Junior Field Technical Support Engineer

Strategic Networks Inc Posted: 21 Month
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  • Provide incident and request management support to all end-user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
  • Experience in Windows & non-Windows Operating environments, Recommend and apply solutions, including on-site repair for remote users
  • Provide support to end-users relating to hardware and software, computer applications, LAN components, and peripherals.
  • Determine and execute system reconfiguration needs. Establish end-user service level agreements.
  • Carry out on-site analysis, identification, and resolution of difficult desktop problems for end-users. 
  • Supervise complaint ticketing system and follow the timely resolution of all work orders.
  • Demonstrated ability to provide user support by means of remote access tools. Provide status updates to the ticketing tools in a timely manner.
  • Analyze completed end-user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
  • Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.

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