JOB SUMMARY:
The Operations IT technician is responsible in providing daily support for computer network users and troubleshooting computer hardware and software problems. Ensuring all software is promptly updated and managed.
DUTIES AND RESPONSIBILITIES:
1. Offer daily operations and systems support to personnel.
a. Bus Z-reading and X-reading.
b. Send a Bus device monitoring report to the IT officer.
2. First level support:
a. ePlus handheld units
b. FMS unit
c. BV, OBU
3. Troubleshoot, Configure, Repair, Deploy, maintain:
a. PID monitors and CCTV.
b. Network connectivity.
c. All IT equipment and application.
4. Others: (in the absence of IT Officer)
a. Assist personnel with installation, configuration and ongoing usability of system hardware and software.
b. Assist office employees with computer problems and answer
c. Update anti-virus and other application
d. Troubleshoot MS outlook and computer user
e. Conduct installation and set up PC in the office and workstation
5. Perform other related duties as may be assigned or required by the job from time to time.