IT Technical Field Engineer- Makati City
Strategic Network Inc Posted: 15 Month
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- Open for FRESH GRADUATES.
- must be a graduate of bachelor's degree.
- willing to work onsite and on a shifting schedule.
- Amenable to do field work in BGC, Ortigas and Makati.
- Exposed in providing troubleshooting and support in hardware and software applications and components.
- Provide incident and request management support to all end user devices.
- Recommend and apply solutions, including on-site repair for remote users.
- Provide support to end users relating to hardware and software, computer applications.
- Establish exposure with end user service level agreements (SLA)
- Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
- Supervise complaint ticketing system and follow timely resolution of all work orders.
- Demonstrated ability to provide user support by means of remote access tools.
- Provide status update to the ticketing tools in a timely manner.
- Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
- Health Insurance
- Life Insurance
- Accidents Insurance Plan