IT SUPPORT TECHNICIAN

Primary Job Responsibilities

• Perform installation and maintenance of the IT infrastructure (Hardware and Software) including remote troubleshooting.
• Provide customer with timely, professional, efficient, and effective technical expertise on system support, cloud support, enterprise IT solutions (Virtualization, Server and SAN storage), system installation, configurations and provide onsite technical support for designated clients and locations.
• Support of replacement and upgrade for computer & server equipment.
• Installation and support of technical software and tools.
• Manage project delivery base on project requirement and customer expectation.
• Create and maintain comprehensive documentation.
• Other ad-hoc duties as and when assigned by the manager.

Job Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Computer
• Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• At least 2 year(s) of working experience in the related field is required for this position.
• Good Knowledge of Microsoft windows operating systems
• Preferably with experiences of Office 365 administration
• Experience of Domain environment & MS Exchange
• Experience of Virtualization environment (Hyper-V and VMware)
• Proven analytical and troubleshooting abilities
• Excellent customer management skill