ICT Service Administrator

About the role

The ICT Service Administrator works in our corporate team, assisting our ICT team to service all our locations across Australia, New Zealand & Philippines. The ICT team are a small team that work closely together with a customer-solutions approach, where everyone is excited to help our teams with their ICT requests. Reporting directly to the ICT Manager, you will a seasoned ICT professional that is comfortable resolving helpdesk queries, providing Desktop support, troubleshooting system issues, and performing project work in a heavily customer focused team.

You will support and help maintain the Systems, Infrastructure, hardware & Network across the business and the supporting registers and documentation. You will have experience or the ability to rapidly step up to the following parts of the role:

• Responding to helpdesk queries raised via phone, email or through the Service Desk software.
• Assisting System Administration team members with backend system support.
• Participating in ICT projects to deliver and rollout new systems and technologies.
• Maintaining ICT documentation such as helpdesk notes or creation of user guides.
• Customer interaction and assisting in strategy development / delivery.
• Responsible for the maintenance and management of company’s computer systems.

About you

Ideally you will have experience across a number of the following or similar functions and technologies:

• Microsoft – Windows Client/Server OS, RD Services, Active Directory / DNS / DHCP, DFS. Exchange 2016/Online, SCCM, Teams, Sharepoint Online.
• Cloud – Office 365, Workday.
• Scripting – PowerShell / Batch / VBScript / PHP.
• Engineering Software e.g. AutoDesk Suite, Bentley Software.
• Networking – Cisco, Meraki, Unifi Wireless, general troubleshooting.
• Hardware support – predominantly DELL.
• Security – General concepts & awareness