Field Technical Support Engineer (Cebu) (Archived)
Field Technical Support Engineer (Cebu)
Strategic Networks, Inc. Posted: 18 MonthFlag job 🏴
Less than 35,000 PHP
Duration of employment:
Less than 35,000 PHP
Minimum experience required:
Location of Job:
Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
Experience in Windows & non-Windows Operating environments
Recommend and apply solutions, including on-site repair for remote users
Provide support to end-users relating to hardware and software, computer applications, LAN components, and peripherals.
Determine and execute system reconfiguration needs.
Establish end-user service level agreements.
Carry out on-site analysis, identification, and resolution of difficult desktop problems for end-users.
Supervise complaint ticketing system and follow the timely resolution of all work orders.
Demonstrated ability to provide user support by means of remote access tools.
Provide status updates to the ticketing tools in a timely manner.
Analyze completed end-user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.
Candidate must possess a Bachelor's/College Degree in IT, Engineering (Computer/Telecommunication) or equivalent
Minimum of 1 year experience in IT support onsite and remote.
Experience using current or recent Windows desktop platforms and current or recent MS Office suite or preferably O365 Applications
Experience supporting LAN’s, PC Hardware configuration, PC operating systems, and desktop software.
Experience with Service Desk ticketing systems - Remedy, Service Center Manager, Service-Now, etc.
Basic knowledge of network infrastructure devices and protocols; enterprise computer hardware/software and information systems. This includes basic networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS.
Support level knowledge of operating systems, applications, and associated hardware on such platforms as MS Windows desktop OS and MS Office.
Customer-focused. Articulate and methodical. Self-motivated and professional with excellent verbal and written communication
Ability to handle multiple tasks simultaneously and having a keen ability to make quick and accurate decisions.