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Answering Calls: The primary duty of call center agents is to handle incoming calls from customers or clients. They must be prepared to address a variety of inquiries, including general questions, product or service information, technical support, billing inquiries, and complaints.

Providing Customer Service: Call center agents are responsible for delivering excellent customer service. They should have good communication skills and be able to assist customers professionally, patiently, and courteously. Agents may need to handle difficult or upset customers and should strive to find effective solutions to their problems.

1. Resolving Issues: Call center agents should have a thorough understanding of the products, services, and company policies to effectively address customer issues. They may need to troubleshoot technical problems, process returns or exchanges, escalate complex issues to supervisors or specialized departments, or follow up on previous customer interactions.