Team Leader

We are in need of Team Leader who can work on site in Mandaue City, Cebu

Perks and Benefits

• Competitive salary of up to Php40,000 monthly
• Government mandated benefits
• HMO benefit upon hire date
• Fixed rest days on weekends
• 13th month bonus incentive
• Annual salary increase

Basic Qualifications:

• At least 2-3 years supervisory experience in a BPO set-up
• Proven leadership skills and functional knowledge in BPO Industry
• Excellent oral and written communications skills
• Proficient in writing reports and business correspondences
• Strong interpersonal skills
• Customer-oriented
• Must be fully vaccinated
• Amenable to work on site and in shifting schedules

 Job Responsibilities:

• Monitors team performance and oversees day-to-day operations
• Maintains an in-depth knowledge of account/s
• Provides feedback and coaching to a team of Virtual Assistants
• Provides weekly or bi-weekly performance coaching
• Drives performance, motivates and reinforces teamwork
• Communicates relevant information to the team on a timely basis
• Conducts up-training on process and policies update as needed
• Monitors and evaluates phone calls and emails for quality assurance
• Provide feedback and quality evaluation coaching weekly
• Conducts annual performance reviews
• Conducts 4th and 5th-month assessment to probationary employees
• Provides team performance reports and analysis
• Conducts employee performance review with Ops Manager
• Recognizes high performance and rewards accomplishments