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Job Post

Team Leader

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We are in need of Team Leader who can work on site in Mandaue City, Cebu

Perks and Benefits

  • Competitive salary of up to Php40,000 monthly
  • Government mandated benefits
  • HMO benefit upon hire date
  • Fixed rest days on weekends
  • 13th month bonus incentive
  • Annual salary increase

Basic Qualifications:

  • At least 2-3 years supervisory experience in a BPO set-up
  • Proven leadership skills and functional knowledge in BPO Industry
  • Excellent oral and written communications skills
  • Proficient in writing reports and business correspondences
  • Strong interpersonal skills
  • Customer-oriented
  • Must be fully vaccinated
  • Amenable to work on site and in shifting schedules

 Job Responsibilities:

  • Monitors team performance and oversees day-to-day operations
  • Maintains an in-depth knowledge of account/s
  • Provides feedback and coaching to a team of Virtual Assistants
  • Provides weekly or bi-weekly performance coaching
  • Drives performance, motivates and reinforces teamwork
  • Communicates relevant information to the team on a timely basis
  • Conducts up-training on process and policies update as needed
  • Monitors and evaluates phone calls and emails for quality assurance
  • Provide feedback and quality evaluation coaching weekly
  • Conducts annual performance reviews
  • Conducts 4th and 5th-month assessment to probationary employees
  • Provides team performance reports and analysis
  • Conducts employee performance review with Ops Manager
  • Recognizes high performance and rewards accomplishments

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