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Job Post

Customer Service Representative

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Job Description & Responsibility

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Perks and Benefits once get you get hired

  • Paid training
  • Daily Meal and Transportation Allowance
  • Free Smart Phone and Post Paid Plan (conditions apply)
  • Incentive payments for night shift work
  • Maternity, Paternity, and Solo Parent Leave
  • Special Leave Benefits for Women
  • Earn up to P29K in TOTAL COMPENSATION
  • Health insurance for you, your partner, and dependents (including parents up to 75 years)


Minimum Qualifications:


  • Completed at least 1 year in College or with at least 1 year BPO/ Customer Care Experience
  • Must be 18 years old and above
  • Must have Excellent English communication skills
  • Computer literate
  • willing to work on site and in shifting schedules
  • must be fully vaccinated

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