Costumer Service

Duties and Responsibilities include but are not limited to:

1. Manage inbound and outbound calls
2. Resolve customer concerns effectively and efficiently
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Ensure customer satisfaction in every interaction
5. Keep records of customer interactions, process customer accounts, and file documents
6. Follow communication procedures, guidelines, and policies
7. Take the extra mile to engage customers
8. Ad hoc tasks

Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Qualifications:

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills both written and verbal
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Able to work on a graveyard shift
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details

Technical Requirements:

• USB Headset with Noise Cancellation Feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Job Security and Stability
• Paid Training
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Paid US and PH Holidays
• Performance Incentives and many more

Salary: up to PHP 30,000 per month

*Salary is based on experience and skills.

*Only qualified candidates will be invited to take the assessment & scheduled for the interview/s.