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Job Post

Guest Relations Officer ( Full Time )

JetQuay Posted: 22 Month
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Job Scope 

  • Welcome members upon arrival and assist guests according to established standards and procedure.
  • Assist in baggage handling of up to 20kg.
  • To handle all F&B aspects and any other items requested by guests.
  • To provide information, courteous and efficient service and if possible to comply with each and every guest’s request.
  • Check out guests courteously and accurately.
  • Be constantly alert on procedures and existing SOP with business partners.
  • Take ownership of problem, handle members’ complaints promptly according to established procedures and then report to superior for further follow up when necessary.
  • Maintain a well-groomed appearance and a tidy work area.
  • To keep Personal Grooming at the highest standard.
  • Perform other duties as assigned by superior.


  • Able to work on shift rotation, weekends and public holidays
  • Familiar with Changi Airport’s rules and regulation is an advantage
  • Possess Class 3 Driving License is an advantage
  • Pro-active, dynamic, dedicated and responsible
  • 5 working day , shift basis. Including weekends and PH 


* You may email you interest to us at HR@JETQUAY.COM.SG along with you resume (pdf) as well , we regret that only shortlisted candidates will be notified * 

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