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Sapient Careers - North Edsa

DAYSHIFT Non-Voice & Voice - Flight & Hotel CSR

Sapient Careers - North Edsa Posted: 14 Month
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We are in need of Customer Service Representatives for our Flight and Hotel Reservations Account - Non-Voice and Voice

Job Responsibilities:

  • Ensure customer satisfaction and provide professional customer support.
  • Responding promptly to customer inquiries.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Assisting and advising customers who may be choosing from a variety of travel options.
  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation or transportation on the customers’ desired travel dates.
  • Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
  • Processing payments and sending confirmation details to customers.
  • Sorting out any issues that may arise with bookings or reservations.
  • Selling and promoting reservation services.
  • Answering any questions customers might have about the reservation process.
  • Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
  • Providing support to customers who may need to amend or cancel a reservation.
  • Acknowledging and resolving customer complaints.

Compensation and Benefits:

  • Account Driven Incentives and Bonuses
  • HMO in Day 1
  • Life Insurance
  • Paid Training from Day 1
  • 13th Month Pay
  • Bonus Pay
  • Performance Bonus and many more.

Minimum Qualifications:

✓ At least High School Graduate (Old Curriculum)

✓ Fresh Graduates are accepted here.

Apply Now! Get Hired and join the fastest growing company!

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