Healthcare Account- CSR

• Answer telephone promptly and in a polite and professional manner

• Schedule appointment correctly - review appointment date, time, location, and provider name with caller.

• Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).

• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization

• Ability to handle confidential and sensitive information.

• Ability to communicate effectively on the telephone.

• Ability to exercise good judgment to handle calls appropriately.

• Ability to demonstrate good customer service.

• Utilizes medical acceptance criteria to screen and schedule appointments for new patients, to ensure optimal efficiency in clinic operations.

• Communicates clearly and professionally in all patient communications.

• Manage inbound and outbound phone activity from multiple accounts and end users for order placement,

• Manage inbound and outbound phone activity from multiple accounts and end users for order tracking

• Manage inbound and outbound phone activity from multiple accounts and end users for isurance verification

• Manage inbound and outbound phone activity from multiple accounts and end users for all other related insurance inquiries, medical