Full Job Description
To be a passionate individual to deliver personalized and memorable experiences for customers. Customers will rely on this agent to answer questions, address their concerns, and help them with a product or service.
JOB DUTIES :
- Answer all incoming calls, emails, and social media inquiries, and make outgoing calls promptly.
- Assist customers with their requests, orders, and inquiries and create sample request/s forms when requested.
- Comprehend product information sheets and relay them to customers in simple terms.
- Develop and establish working relationships with customers by pre-selling, promoting products, and suggesting fashion trends.
- Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
- Provide customer service that meets or exceeds customer needs
SKILLS AND QUALIFICATIONS:
- 3-5 years of experience in Customer Service or a similar role.
- Ability to think creatively and use initiative to work independently.
- Basic computer knowledge and typing skills.
- Excellent time management and problem-solving skills.
- Experienced in retail specifically in fashion brands.
- Extremely organized and has a strong ability to work on multiple tasks simultaneously.
- Must be able to follow set procedures including the ability to read scripts verbatim.
- Must be friendly, outgoing, and have a conversational tone of voice.
- Must have a clear speaking voice and be able to communicate well over the phone.
- People focused, work well as part of a team with great collaboration.
- Basic computer knowledge and typing skills
- Experienced in retail specifically in fashion brands
- Must have a clear speaking voice
- Must be friendly, outgoing, and have a conversational tone of voice
FLEXI SHIFT. WORK ONSITE ONLY. CLARK PAMPANGA
Job Type: Full-time
Salary: Php20,000.00 - Php30,000.00 per month