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  • Responsible for daily overseeing of production efficiency, sales, H.R., and overall smooth operations.
  • Assist the General Manager in leading and managing the operations and shared-services teams, with a focus on project management, process improvement, budget and P&L, business development, and relationship building with clients.
  • Work with departments to resolve operational issues that may arise, and be a reliable leader in tough situations (ready to jump in whenever the situation calls for someone)
  • Lead cross-functional teams to achieve project goals and ensure the delivery of high-quality results
  • Work closely with business unit leaders to identify opportunities for growth and development, and to ensure that operations and shared-services teams are aligned with business objectives
  • Develop and maintain good solid relationships with clients
  • Implement business development and marketing strategies to maximize profitability
  • Supervise employees in a fair, consistent manner; motivate, discipline, and resolve conflicts regularly
  • Evaluate procedures and look for more efficient ways of conducting processes across the department
  • Implement workflow policies/procedures and key metrics, and recommend improvements as part of the management team
  • Report and record problems and research potential solutions
  • Do whatever it takes to get the job done


  • A bachelor’s degree in Finance/Management/Operations
  • Strong interpersonal skills and able to present and interact effectively with management team and market partners
  • Excellent supervisory, analytical, organizational and leadership ability
  • Good command of spoken and written English
  • Proven project management experience, preferably finance transformation, financial planning, process improvement and or Operations Management
  • Exceptional training and coaching skills to motivate employees
  • Ability to multitask and stay organized.
  • Ability to stay calm in stressful situations and meet strict quotas.
  • Ability to work as part of a team.
  • Strong grasp on the company’s products, services and customer service policies

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