Ride Share Account - CSR

• Prepares standard reports to track workload, , response time and quality of input.

• Resolves telephone messages and delivers information and facts/ recommendation to users.

• inspects mail, fax and email to deliver client services.

• Operates computer/on-line regulations for the main objective of answering to consumer questions..

• Conveys with consumer on the telephone or via written communication to solve problems.

• Resolves consumer difficulties on the 1st call/contact whenever possible without having to transfer caller.

• Uses escalation operations as necessary.

• Finishes, goes through and preserves pertinent documentation and information.

• Comprehending the customers’ wants through efficient listening and questioning skills

• Dealing Interacting with all requests with good grace, courteously, correctly & assertively

• Coordinating customers’ needs to Clients’ goods and services

• Using arbitration and influencing training to resolve arguments and obtain the customers’ buy-in